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Contacts and FAQ

Contacts and FAQ

 

Contacts

If you have any questions you can log a support ticket here. You can also contact your account or onboarding manager directly if anything is unclear and not covered on this wiki.

Onboarding, Testing and Delivery

Clients Support Desk - clients@tla.co

Frequently Asked Questions

 

TLA will provide portal access or automated reporting once you are onboarded. During onboarding, we will confirm reporting stakeholders and the frequency of any automated email reporting. If you wish to add/remove any reporting stakeholders please log a support ticket here.

If you have any issues with the reporting provided, please log a support ticket here.

During campaign setups, test timings can vary depending on the availability of all stakeholders (agency, manufacturer, supplier and TLA).

During new supplier, additional time is required to align with all stakeholders and undertake the required development work.

Timescales in both cases, depending on specific details will be confirmed by the TLA team.

Please ensure you use Test Test as the first and last names on all of your testing. This includes all environments (staging and production). Failure to do so when testing on production will release the test leads to the dealership, as it will be treated as a valid lead.

If you are unaware of your Order ID on staging or production, please log a support ticket here.

 

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